All employees are responsible for contributing to a work environment that is accessible and inclusive. Management is responsible for promoting a work environment which is accessible and inclusive and for investigating and resolving issues regarding accessibility, in the event they arise. Human Resources is responsible for being a resource on accessibility for all employees, including management.
Re:Sound is committed to providing services in a manner that adheres to the following principles:
- Services must be provided in a manner that respects the dignity and independence of persons with disabilities
- The provision of services to persons with disabilities and others must be integrated, unless an alternate measure is necessary, whether temporarily or on a permanent basis, to enable a person with a disability to obtain, use or benefit from the services
- Persons with disabilities must be given an opportunity equal to that given to others to obtain, use and benefit from Re:Sound’s services
Communications with persons with disabilities must take into account their disability. Alternative forms of communication will be offered where required by a person with a disability (e.g. oral or written communications, large font, reduced background noise, etc.).
Persons with disabilities may require the use of assistive devices to access Re:Sound’s services. Employees who deal with the public or third parties will be trained on how to provide services to persons with disabilities who use assistive devices.
Service animals & support persons:
In the event persons with disabilities have access to Re:Sound’s premises, they may be accompanied by a support person or service animal. If service animals are excluded by law from the premises, Re:Sound shall ensure that other measures are available to enable persons with disabilities to obtain, use, or benefit from Re:Sound’s services.
Re:Sound will provide training on accessible customer service to all employees who deal with the public or other third parties on behalf of the company and those who are involved with the development and approval of service policies, practices and procedures. Training will be provided as soon as practicable after an employee commences his or her duties and on an ongoing basis in connection with changes to this policy. Training will include:
- An overview of the purposes of the AODA and requirements of the Customer Service Standard
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- How to use any equipment or devices provided by Re:Sound that may help with the provision of services to a person with a disability
- What to do if a person with a disability is having difficulty accessing Re:Sound’s services
- Re:Sound’s policies, practices and procedures relating to the Customer Service Standard
Re:Sound recognises feedback as a valuable tool for assessing and improving service delivery, including the goal for accessibility and inclusiveness. Feedback with respect to the manner in which Re:Sound provides services to people with disabilities may be provided to:
Chief Accessibility Officer
1235 Bay Street, Suite 900
Toronto, ON M5R 3K4
Notice of Temporary Disruptions:
Re:Sound will provide posted and electronic notices (at www.resound.ca) in the event of a planned or unexpected disruption in the service delivery that may affect persons with disabilities. The notices will include information about the disruption, the estimated length of the disruption and the alternatives available.
Cross Reference with other policies
Existing policies will be applied in a manner that is consistent and compliant with all legal requirements, including the AODA.